Refund policy
90-Day Money-Back Guarantee
We want you to love your PurrPen. If you're not happy with it for any reason, you have 90 days from the date your order is delivered to request a refund.
How to request a refund
Email us at hellopurrpen@gmail.com with your order number and a short note. We'll reply within 1–2 business days with the next steps and, if a return is needed, the return address. Please don't send items back before contacting us, as packages sent without instructions can't be processed.
Changed your mind?
If your PurrPen arrived in good condition but you simply decided it's not for you, you can choose one of these two options:
- Return it for a full refund: send the product back to the address we provide and we'll refund 100% of the product price once we receive it. Return shipping costs are paid by the customer and are not refundable.
- Keep it for a partial refund: if you prefer not to send the product back, we'll refund 50% of the product price and you can keep it.
Refunds
Refunds go back to your original payment method. They are usually processed within 5 business days after your request is approved (or after we receive your return); your bank may take a few extra days to show it.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn't what you ordered, email us within 90 days of delivery with your order number and a photo of the item. We'll send you a free replacement or a full refund, whichever you prefer. You won't need to pay anything to return it.
Lost packages
All orders ship insured and tracked. If your package is lost in transit, contact us and we'll reship your order or refund you in full.
Exchanges
Want a different shade? Contact us and we'll help you swap it.
Contact
Any questions about refunds or returns: hellopurrpen@gmail.com